How to Train Your AI Chatbot with FAQs
Teach your chatbot common questions and answers for better accuracy
You can improve your chatbot’s accuracy by teaching it common customer questions and their answers using the FAQs section in ReComAI.
This allows your chatbot to respond clearly and correctly to frequently asked questions such as return policies, delivery timelines, and support queries.
Step 1: Go to the FAQs Tab
In the left sidebar, under Knowledge Base, click on FAQs
This section lets you create question-and-answer pairs for your chatbot
Step 2: Add a New FAQ
Click the Add button in the top-right corner
A popup modal titled Add FAQ will appear
Step 3: Enter Your FAQ
Fill in the following fields:
Question
What a user might ask
_Example: “What is your return policy?”_
Answer
What the chatbot should respond with
_Example: “Our return policy allows returns within 30 days.”_
Click Save FAQ once done
Step 4: Train the Bot
After adding FAQs, click the Train button (top-right)
This step allows the AI to learn and process the new FAQ data
FAQ List View
Once saved, your FAQ will appear in the list
Newly added FAQs may show a Not Trained badge initially
Train the AI
Click the Train button (top-right) to update the AI
Once training is successful, the Not Trained badge will disappear
⚠️ Important Note: Add FAQs to Data Source
Adding FAQs and training them is not enough.
To make sure your chatbot can actually use these FAQs while chatting with users, you must add them to the Data Source section of the chatbot.
Go to Chatbots → Data Source
Click Add Data Source
Select the FAQs you created
Click Add Data Source, then click Update to save changes
To understand this process in detail, refer to this guide:
👉 https://www.recomai.one/help-center/how-data-source-works-for-chatbot-training-in-recomai
Without adding FAQs to the Data Source, the chatbot will not read or respond using this data.
Final Result
The chatbot understands common customer questions
Responses become faster and more accurate
FAQs help reduce repeated support queries
