Data Source Section - Complete Guide to Training Your Chatbot
Connect your Knowledge Base to chatbots for accurate and intelligent responses
The Data Source section is where you connect your chatbot with the knowledge it needs to answer customer questions accurately.
Whenever you want to increase your chatbot's knowledge - such as adding new products, FAQs, PDFs, or URLs - you must link that data to the chatbot using the Data Source tab.
Adding data to the Knowledge Base alone is not enough.
Until the data is added inside Chatbots → Data Source, the chatbot cannot read or use that knowledge.
How Knowledge Base and Data Source Work Together#
To understand this clearly, think of it in two steps:
This is where you add and train your data
You can add:
All data is trained here first
In short:
Where to Find the Data Source Section#
This section defines what knowledge the chatbot can read.
How to Add Knowledge to the Data Source#
Follow these steps to correctly train your chatbot:
Go to the Knowledge Base section
Make sure the data is successfully trained
Once the data source is added, don't forget to click "Update" to save the changes and activate them for the chatbot.
What Happens After Adding a Data Source?#
Important Reminder#
If knowledge is not added to the Data Source section:
That's why both steps are required:
