ReComAI FAQ — Everything
You Need to Know
Get answers to the most common questions about our AI-powered recommendation engine and how it can transform your Shopify store.
Company
ReComAI is an advanced AI-powered e-commerce personalization platform designed to boost sales and enhance customer experiences on platforms like Shopify, WooCommerce, and Magento. It combines intelligent product recommendations, an AI chatbot for real-time support, and features like AI skin analysis to guide shoppers, automate interactions, and increase conversions. Built by Destinova AI Labs, ReComAI helps e-commerce brands turn visitor interactions into revenue by providing personalized suggestions, handling queries 24/7, and optimizing average order value (AOV).
ReComAI is developed by Destinova AI Labs Pvt. Ltd., headquartered in Ahmedabad, Gujarat, India. The company specializes in generative AI solutions for e-commerce, retail, and other sectors.
The CEO and founder of ReComAI (and Destinova AI Labs) is Chetan Sheladiya, an experienced entrepreneur focused on AI-driven e-commerce tools.
Yes, ReComAI is a legitimate platform trusted by over 100 active Shopify stores and has influenced more than $2 million in merchant revenue. It's available on the official Shopify App Store with a 5-star rating from verified users, and it's developed by the DPIIT-registered startup Destinova AI Labs. The platform complies with data privacy regulations like GDPR and CCPA, ensuring secure and reliable operations for e-commerce businesses.
ReComAI has received highly positive feedback, with a perfect 5-star rating on the Shopify App Store based on reviews from verified merchants. Users praise its instant AI responses that handle customer queries even offline, smart product recommendations that boost conversions, and easy setup that saves time. For example, one merchant noted a smoother support process and higher sales, while another highlighted reduced support emails and stronger customer relationships. Overall, reviews emphasize its reliability, sales impact, and user-friendly dashboard.
Use Case
ReComAI is used for enhancing e-commerce stores with AI-driven personalization, including product recommendations, customer support automation, and sales optimization. It's ideal for Shopify, WooCommerce, and Magento merchants to provide real-time guidance, handle queries via an AI chatbot, capture leads, and increase conversions through features like AI skin analysis and auto-nudge popups.
ReComAI's live chat, powered by an AI agent, increases sales by offering real-time personalized product recommendations, upselling complementary items, and guiding shoppers through natural conversations. It engages visitors proactively with contextual nudges, captures leads during interactions, and automates responses to boost engagement and average order value (AOV) by 15-20% on average.
Users of ReComAI typically see a strong ROI, including a 15-20% increase in average order value (AOV) within 30 days, up to 20% higher conversions, and an 18% lift in repeat purchases as seen in case studies like Sakoudo. By automating support and personalizing recommendations, it reduces operational costs while driving revenue growth, with merchants reporting $2M+ in influenced sales across the platform.
ReComAI works by analyzing shopper intent through browsing behavior, chat interactions, and data like facial scans (for skincare). It uses AI to generate real-time personalized recommendations, automate responses via its GPT-powered chatbot, and apply smart rules for filtering products. The process involves understanding customer needs, scanning context, logic-based suggestions, and delivering tailored outputs to guide purchases and support.
You can explore a live demo of ReComAI's AI chatbot and features directly on the ReComAI website at recomai.one under the "Integration" or "Explore" sections. For a personalized walkthrough, book a strategy call via the contact page or Calendly link.
Merchants make money with ReComAI by integrating it into their e-commerce stores to drive higher sales through personalized recommendations and automated upselling. It increases AOV by 15-20%, boosts conversions up to 20%, and captures leads for repeat business. Start with the free plan, train the AI on your products, and use features like real-time chat to turn visitors into paying customers.
Features
Yes, ReComAI includes a comprehensive help desk through its AI chatbot, which handles customer support queries, order tracking, and FAQs automatically. It also integrates with human agents for hybrid support.
Yes, ReComAI features a GPT-powered AI chatbot that provides 24/7 support, product recommendations, and sales assistance.
Yes, ReComAI's chatbot is fully AI-driven, using advanced GPT technology to understand and respond to customer queries in natural language.
Yes, ReComAI offers live chat capabilities through its AI agent, with hybrid mode allowing seamless handover to human agents when needed.
Yes, ReComAI specializes in personalized product recommendations based on shopper behavior, preferences, and real-time interactions.
Yes, ReComAI recommends products in real time during chats by analyzing conversation context and suggesting relevant items instantly.
Yes, ReComAI automatically upsells higher-value items and cross-sells complementary products based on shopper intent and cart data.
Yes, ReComAI's AI operates 24/7 without human agents, providing autonomous recommendations and support.
Languages and Regions
ReComAI supports over 100 languages for customer interactions, making it suitable for global e-commerce expansion.
The admin panel for ReComAI is in English, providing a user-friendly interface for setup and management.
Yes, the ReComAI widget supports multilingual interactions, allowing it to communicate with customers in over 100 languages while adapting to their preferences.
ReComAI's AI agent is available in over 100 languages, enabling seamless conversations with international customers.
Account
To create a free ReComAI account, visit the Shopify App Store (if using Shopify) or recomai.one, sign up for the 14-day free trial (no credit card required), and follow the 5-minute setup process. For other platforms contact us: hello@recomai.one or use the API and embed options via the dashboard.
Log into ReComAI through your Shopify admin panel if integrated, or directly via the ReComAI dashboard at app.recomai.one using your registered email and password.
Yes, ReComAI offers a forever free plan with 1M knowledge base tokens, 1M message tokens, auto-training for up to 100 products, and one chatbot. Paid plans start at $9/month for expanded features.
The free plan limits include 1M tokens for knowledge and messages, training up to 100 products, and one chatbot. Enterprise plans offer unlimited recommendations and custom limits.
Privacy
ReComAI adheres to GDPR and CCPA, ensuring customer data is handled securely and used only for recommendations and support.
The privacy policy is available at Privacy PolicyFor the DPA, contact support at hello@recomai.one
ReComAI's Data Protection Officer details are not publicly listed; for inquiries, reach out to the support team at hello@recomai.one
ReComAI stores data securely in compliance with GDPR and CCPA, likely using cloud providers in regions like India and the US, but specific locations are not disclosed publicly.
ReComAI may use sub-processors for services like AI hosting (e.g., OpenAI for GPT), but details are outlined in the privacy policy. All comply with data protection standards.
ReComAI automatically trains your chatbot using your existing website policies and terms & conditions. If they’re not available online, you can simply upload a DOCX file in the Knowledge Training section, and ReComAI will instantly learn and respond based on that content.
Security
ReComAI complies with GDPR and CCPA security requirements, ensuring data is stored and processed securely. It emphasizes protection for features like selfie uploads in AI skin analysis.
ReComAI encrypts customer data during storage and transmission to maintain security, aligning with GDPR and CCPA standards, though specific algorithms are not detailed publicly.
ReComAI supports secure login practices.
Legal
ReComAI's terms of service can be requested via the contact page at recomai.one or by emailing hello@recomai.one.
Buying
Payments & Billing
When you reach your monthly usage limit (e.g., tokens in the free plan), features like additional recommendations or messages may be restricted. Upgrade to a paid plan for higher limits, or contact support for options.
Tech
Yes, ReComAI is built on advanced AI technology for recommendations, chat, and personalization.
Yes, ReComAI is powered by GPT technology, similar to ChatGPT, for its AI chatbot and responses.
No, ReComAI is a proprietary platform developed by Destinova AI Labs
Yes, ReComAI offers API and SDK access for custom integrations and advanced features.
Unlike Nosto or Clerk.io, ReComAI is built for high-speed performance and cost-effective scaling. We offer a more lightweight integration that focuses on real-time data processing, ensuring your store remains fast while delivering world-class personalization.
Usage
You can quickly learn to use ReComAI through our step-by-step video tutorials and detailed documentation. For a complete guide and 24/7 support, please visit our official Help Center.
It is a machine learning tool that predicts what a customer is most likely to buy next. By processing data like browsing history and past purchases, the engine automatically displays personalized product suggestions to every visitor.
ReComAI's AI agent is a GPT-powered chatbot that acts as a sales, support, recommendation, and order tracking assistant, handling interactions 24/7.
Yes, ReComAI supports installation on multiple websites, with the ability to create and manage separate chatbots for each.
Yes, ReComAI's hybrid mode allows the AI to seamlessly hand over conversations to human agents when complex issues arise.
ReComAI boosts conversions by analyzing shopper behavior in real-time to display the most relevant products. By reducing the time customers spend searching and providing smart upsell nudges, we significantly improve the likelihood of a purchase.
Yes, ReComAI collects customer contact details like names, emails, and phone numbers during chat interactions or forms, helping build lead lists.
Yes, ReComAI's AI qualifies leads by analyzing chat interactions, preferences, and behavior to identify high-potential customers.
Yes, human agents can proactively engage visitors through ReComAI's live chat features, including nudges and real-time messaging.
Yes, ReComAI can send custom forms within chats to collect information, qualify leads, or gather feedback.
Yes, ReComAI's AI can provide clickable links to products, pages, or resources during conversations.
ReComAI supports multimedia in chats, including sending pictures, videos, and files for enhanced interactions, though specifics depend on integration.
Yes, ReComAI's AI responds in seconds, providing instant replies to keep conversations flowing smoothly.
ReComAI's AI can handle unlimited concurrent conversations, scaling automatically to support high traffic without limits.
Yes, ReComAI's AI learns from interactions, data training, and usage, getting smarter to improve accuracy and personalization.
Like any AI, ReComAI may occasionally give incorrect answers, but training with your FAQs, products, and knowledge base minimizes this.
Ensure accuracy by training the AI with accurate data sources like FAQs, PDFs, and product catalogs via the dashboard, and monitor responses.
If the AI cannot answer, it hands the conversation over to a human agent or suggests contacting support.
The AI switches to hybrid mode, handing the conversation to an available human agent seamlessly.
ReComAI can automate up to 80-90% of common customer questions like FAQs, recommendations, and order tracking, with average automation rates varying by training but typically high for e-commerce support.
Integrations
ReComAI integrates with Shopify ,WooCommerce, Magento, Klaviyo, Yotpo, Instagram, Omnisend, and analytics tools via API.
Yes, ReComAI natively integrates with Shopify and supports WooCommerce, Magento, and custom/headless setups.
Yes, ReComAI auto-syncs with your product catalog for seamless recommendations and training.
Yes, ReComAI integrates with existing live chat systems or provides its own enhanced AI support.
Yes, ReComAI is fully compatible with WooCommerce. Our engine integrates seamlessly with your WordPress store to provide real-time product recommendations, helping you personalize the shopping experience without slowing down your site.
Yes, ReComAI syncs customer data from your store or CRM to personalize interactions and recommendations.
Yes, ReComAI offers API-based integrations for custom connections and advanced functionality.
Yes, ReComAI supports custom and headless e-commerce setups through APIs and embeds.
Yes, ReComAI integrates with analytics tools to track conversions, engagement, and performance.
Support
Contact ReComAI via email at hello@recomai.one, phone at +91 76008 55571, or the contact form on recomai.one. Book a call Book appointment .
ReComAI provides support through email, live chat, a dedicated Help Center with tutorials, and priority assistance for paid plans. Onboarding help is available for setup.