Frequently Asked Questions

ReComAI is an AI-powered eCommerce solution that offers smart product recommendations and AI chatbot support to help businesses improve customer experience, automate queries, and increase sales.

ReComAI is a product of Destinova AI Labs Pvt. Ltd., engineered byTizora.AI. Founded by Chetan Sheladiya, ReComAI helps businesses automate repetitive queries, provide 24/7 support, and focus on growth.

ReComAI supports eCommerce businesses of all sizes across categories like beauty, skincare, fashion, cosmetics, home decor, wellness, accessories, and footwear.

ReComAI combines AI support, personalized product recommendations, upselling, cross-selling, order tracking, and Meta integrations to help businesses automate customer interactions and improve shopping experiences.

ReComAI offers 24/7 customer support, AI product recommendations, order tracking, Meta integrations, upselling, cross-selling, AI skin analysis, smart popups, lead collection, and learning from fallback queries.

ReComAI understands customer queries and needs to suggest relevant products and guide shoppers toward suitable purchases.

Yes, customers can track their orders using their order number, email address, or contact number and check their order status directly.

ReComAI suggests related or complementary products through product recommendations and popups to encourage additional purchases.

Designed for skincare brands, this feature lets customers upload or capture a face image to receive skin-based product recommendations suited to their needs.

Yes, ReComAI can collect customer information and display the collected details in the ReComAI dashboard.

Yes, ReComAI can answer customer questions about products, frequently asked questions, and store policies using its trained information.

Yes, ReComAI responds to customer queries around the clock, helping businesses provide support even outside regular business hours.

Yes, you can customize the chatbot's colors, avatar, font family, and style to match your brand identity.

Yes, ReComAI can respond to customer DMs and campaign interactions on supported social media channels and recommend relevant products.

Yes, ReComAI can understand and reply to customers in multiple languages, including [english , Hindi , Spanish , Japanese , German Etc.]. Customers can chat in their own language, and the AI responds in the same language.

No, you don’t need to create a separate agent for each language. ReComAI detects the customer’s language and replies accordingly, using the same product and store information you’ve trained it on.

Yes, you can train ReComAI once in English, and it can answer customers in their preferred language.

Yes, it works across the website chatbot and supported social channels.

ReComAI recommends relevant products, suggests complementary items, and handles repetitive customer queries. This helps shoppers find suitable products, discover more items, and shop with confidence.

ReComAI provides 24/7 AI support for multiple customers simultaneously, answering common questions about products, their uses, and order status. This reduces repetitive support requests so teams can focus on more complex issues.

ReComAI helps customers discover skincare products based on their skin concerns and provides product-use and routine guidance, helping them make more informed purchasing decisions.

Yes, ReComAI responds to customer messages on supported social channels, guides shoppers, and displays product cards with details directly in the chat.

Yes, ReComAI is designed to support eCommerce businesses of all sizes, from small online stores to large enterprises.

ReComAI answers questions about product details, pricing, features, and usage, helping customers understand what a product does and how to use it before buying.

Install ReComAI from the Shopify App Store, then enable the ReComAI app embed in your Shopify theme settings.

Yes, ReComAI supports these platforms. Since setup varies by platform, contact us at hello@recomai.one or WhatsApp +91 7600855571 for the relevant installation guide.

Yes, ReComAI can be added to custom websites. Contact our team for the installation instructions suited to your website.

Install ReComAI, then connect your supported social media accounts through the ReComAI dashboard to set up your AI agent.

You can train your ReComAI agent using FAQs, PDF and document files, website URLs, and product information directly from the dashboard.

Click the Resync button to update your agent's knowledge with new products, updated details, and store policies without manually setting everything up again.

Yes, you can customize your agent's responses and behavior using the system prompt to match your business needs.

ReComAI stores unanswered queries in the Suggestions tab. You can add the correct answers there and train your agent, helping it handle similar questions better in the future.

Setup takes just a few minutes. Install ReComAI from the Shopify App Store, enable the app embed, and train your agent with your products, FAQs or website URL. If you’d like help, our team can guide you through it.

No. On Shopify, you can integrate ReComAI without writing any code. For other platforms or custom websites, contact us at hello@recomai.one or WhatsApp +91 7600855571 and we’ll share the right installation steps.

No separate testing step is needed. You can update or upgrade your AI agent at any time, even while it’s live, so you can keep improving it as your products and policies change.

Yes, ReComAI offers a free plan with 100 conversations per month, training for up to 100 products, 1M knowledge base tokens, a 10-minute voice call, and other features to help you get started.

ReComAI offers four plans: Free, Starter at $9/month, Growth at $29/month, and Max at $99/month. Paid plans offer higher conversation limits, larger knowledge bases, more product training capacity, and additional features based on the selected plan.

Yes, Starter, Growth, and Max plans include a 14-day free trial. You can also start with the free plan without a credit card.

Each paid plan includes a set monthly conversation limit. Additional AI conversations are charged at $0.20 per conversation, or you can upgrade to a higher plan.

Yes, you can upgrade, downgrade, or cancel your subscription at any time.

One conversation is one customer’s chat with your AI agent. No matter how many messages or questions that customer sends, it counts as a single conversation.

No credit card is needed for the Free plan. If you use Shopify, you can upgrade your plan directly from Shopify. If you use a custom website or any other platform, payment is made directly with ReComAI. Paid plans include a 14-day free trial, and you can cancel at any time during the trial.

Yes, we offer a refund if you cancel within the 14-day free trial period. After the 14 days, refunds do not apply. To be eligible, cancel your plan before the trial ends.

ReComAI processes customer data to provide AI chatbot, product recommendations, and customer support features. We do not sell personal data to third parties.

You can review ReComAI's Privacy Policy and AI Terms of Use on our website to understand how we handle data and the terms governing our services.

Yes, you can configure your AI agent using selected product data, FAQs, documents, website URLs, and store policies through the ReComAI dashboard.

ReComAI uses encryption, role-based access controls, and security reviews to help protect data. Its infrastructure is hosted on Amazon Web Services (AWS) servers in India.

ReComAI states that it does not use your data to train its own AI models without your explicit consent. Data may be processed by OpenAI to provide AI functionality.

Yes, you can request data deletion by contacting hello@recomai.one. ReComAI's Privacy Policy explains the process and applicable timelines.

According to ReComAI's Privacy Policy, data is generally deleted within 30 days of account closure, subject to legal requirements and other stated exceptions.

After installation, go to your Shopify theme settings and enable the ReComAI app embed. If you still need help, contact us at hello@recomai.one or WhatsApp +91 7600855571.

Update your agent's knowledge base with the correct information. If needed, modify the system prompt to improve its responses.

You can book a call, email hello@recomai.one, or WhatsApp us at +91 7600855571.

Yes, our team can guide you through the setup process and help you understand and enable the features you need. Book a meeting at your convenience.

ReComAI provides AI-powered product recommendations and customer engagement tools to support your business goals. Actual results may vary depending on your store and customers.

ReComAI provides a fallback response, and unanswered queries can be reviewed in the Suggestions tab. You can add the correct answer to improve your agent's knowledge.

ReComAI automates routine customer queries, while your team can focus on issues that require personal attention.