Your Privacy Matters

We are committed to protecting your personal information and your right to privacy. Learn how we collect, use, and safeguard your data.

Last Updated: December 5, 2025

Introduction

Destinova is a standard software development company (https://destinovaailabs.com) and AI Chatbot Shopify app, provides AI-based chatbot and engaging services ("the Service") to merchants and website owners on various platforms ("the Platform"). This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify.

Important Notice

AI Chatbot & Recommendation does not sell, and has not sold, consumers' Personal Data at any time. Except as provided in "Sharing Your Personal Information", we also do not share or disclose your Personal Data.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Site, including store name, and website URL.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to:

Communicate with you
Optimize or improve the App
Provide you with information or advertising relating to our products or services

Sharing Your Personal Information

We do not share your personal information with third parties. We do not sell your information to any third party advertisers or advertising networks.

We use a select number of trusted external service providers for certain technical data analysis, processing and/or storage offerings (e.g., IT and related services). These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions.

Vendors/Public Institutions

To the extent that this is necessary in order to make use of certain services requiring special expertise (such as legal, accounting or auditing services) we may share your personal data with vendors of such services or public institutions that offer them (e.g. courts). The legal basis of this data processing is Art. 6(1)(f) GDPR.

Disclosures to Protect Us or Others

We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; to protect your, our or others' rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or to assist with an investigation or prosecution of suspected or actual illegal activity; depending on the concrete issue, the legal basis for such processing may be Art. 6(1)(b), (c) or (f) GDPR.

Disclosure in the Event of Merger, Sale, or Other Asset Transfers

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, then your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract. The legal basis for such processing would be Art. 6(1)(f) GDPR as such processes are in the legitimate interest of AI Chatbot & Recommendation.

Although we don't provide your information to third parties and unaffiliated promoters, we may use your Personal Information to provide you with targeted advertisements or marketing communications related to our own products and services.

European Residents

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

By installing the AI Chatbot & Recommendation application, merchant agrees that they understand how the company is using the data for app features and also have an idea about the terms and privacy policy that are mentioned here in this documentation.

Contact Us

For more information about our privacy practices, if you have questions, please contact us by email:

hello@recomai.one