Understanding ReComAI’s 4-Prompt Architecture (Advanced Prompt Guide)
Learn how each AI prompt works together to create an intelligent, brand-consistent chatbot experience
ReComAI chatbot is not just a simple question-and-answer tool. It operates on a structured AI system where 4 different prompts work together to make the chatbot intelligent, accurate, and brand-aligned.
path
Chatbot -> AI Config -> AI model settings
These 4 prompts are:
Main System Prompt
Engagement Prompt
Intent Classification Prompt
Clarification Prompt
Each prompt has a unique role. But when they work together, the chatbot behaves like a smart AI sales assistant.
1️⃣ Main System Prompt
The Main System Prompt is the “brain” of the chatbot.
It controls:
Chatbot tone (friendly, professional, luxury, expert)
Response format (short, detailed, structured)
Language handling
Use of store data (products, FAQs, policies)
Instruction-following behavior
When should you modify it?
When your brand tone changes
When you need structured responses
When adding specific behavioral rules
When you want more manual control over AI behavior
⚠ Important: If you use “Regenerate Prompt” in Store Settings, the Main Prompt may be automatically overwritten.
2️⃣ Engagement Prompt
The Engagement Prompt makes the chatbot feel more human-like.
It handles:
Greetings (Hi, Hello)
Small talk
Thank-you messages
Conversation openers
Example:
If a user says “Hi” or “Is anyone there?”
The Engagement Prompt decides how to reply politely and naturally.
When should you modify it?
When you want branded greetings
When adjusting friendly vs professional tone
When improving conversation engagement
⚠ Note: Using “Regenerate Prompt” may also update the Engagement Prompt.
3️⃣ Intent Classification Prompt
This prompt detects the actual intention behind the user’s message.
It identifies whether the user:
Is searching for a product
Is asking about price or availability
Wants recommendations
Is checking order status
Is asking about return policy
Needs customer support
The accuracy of this prompt directly improves chatbot relevance.
When should you modify it?
When adding new product categories
When repetitive queries are not being classified properly
When implementing upsell or smarter recommendation logic
4️⃣ Clarification Prompt
The Clarification Prompt internally refines unclear or incomplete user messages.
It helps:
Clarify vague questions
Identify missing details
Improve personalized suggestions
When should you modify it?
When users ask very short or incomplete questions
When selling technical or complex products
When better filtering is needed (size, color, budget, etc.)
⚠ Note: Using “Regenerate Prompt” may also update the Clarification Prompt.
🔄 How All 4 Prompts Work Together
Step 1: User says “Hi”
→ Engagement Prompt starts the conversation.
Step 2: User asks a question
→ Intent Classification Prompt detects the intention.
Step 3: If the question is unclear
→ Clarification Prompt refines it internally.
Step 4: Final response is generated
→ Main System Prompt delivers a polished, branded reply.
Important: Regenerate Prompt Impact
If you update in Store Settings:
Store Category
Store Keywords
Store Summary
And click “Regenerate Prompt”,
Then:
Main Prompt
Engagement Prompt
Clarification Prompt
Will be automatically regenerated.
Any manual edits may be overwritten.
Final Summary
ReComAI’s 4-Prompt Architecture makes your chatbot:
Intelligent
Accurate
Consistent
Brand-aligned
High-converting
With proper optimization, your chatbot can become a powerful AI sales assistant that improves customer experience and boosts conversions.