Session-wise Token Limit for Chat Sessions
Control AI chat length, manage token usage, and ensure fair sessions
We’ve rolled out a new enhancement in our chatbot — the Session-wise Token Limit feature — designed to make every chat session smarter, faster, and more controlled.
What is the Session-wise Token Limit?
This feature lets the admin set a fixed token limit per chat session (for example, 1000 tokens per session). It helps manage how long users can chat with the bot within one session and ensures smooth, fair usage across all users.
How It Works
1.Admin Configuration
The admin can easily assign or update the token limit for each session.
2.User Experience:
When a user reaches the token limit, one of two cases will apply:
Case A (Logic Not Enabled):
The chatbot will display a short form asking the user to provide required details, followed by a message:
“Your session chat limit has been exceeded.”
Case B: Logic Enabled
The chatbot directly displays the message:
“Your session chat limit has been exceeded.”
After this, the user can no longer continue chatting with the AI bot.
3.Auto Switch to Support Mode
Once the limit is reached, the system automatically switches the user to Support Mode, where any further messages are redirected to the supporteam instead of the AI.
Validation Rules
The limit applies per session, not across all user chats.
The feature correctly handles both enabled and disabled logic states.
Why This Feature Matters
Prevents misuse and unnecessary message flow.
Helps manage AI token usage efficiently.
Ensures users get redirected to human support when needed.
Keeps chat sessions smooth, controlled, and focused.
