Automatic Policy Sync & Training for Your Chatbot
Keep your chatbot updated with store policies automatically and instantly
ReComAI automatically collects and trains your chatbot using your store’s policy and contact information. This ensures your chatbot is ready to answer customer questions immediately after installation—without any manual setup.
This ensures your chatbot is ready to answer customer questions immediately after installation, without any manual setup.
Policies are fetched directly from your store URLs and added to the chatbot’s knowledge base.
What Information Is Synced Automatically?
ReComAI syncs the following store pages:
Privacy Policy
Refund / Return Policy
Shipping Policy
Terms of Service
Contact Information
This data is stored under Knowledge Base → FAQs → Policies and used to train the chatbot.
How Policy Sync Works
ReComAI supports two automatic workflows, depending on when your policies are available.
Scenario 1: Policies Already Exist Before Installing the Chatbot
If your store already has policy and contact pages when you install ReComAI:
The system automatically scans your store URLs during onboarding
Policy content is collected and saved
The chatbot is trained automatically
Policies appear in the FAQs → Policies section with a Trained status
👉 No manual action is required
Your chatbot is ready to answer policy-related questions immediately.
Scenario 2: Policies Added or Updated After Installation
If you add or update store policies after the chatbot is already installed, you can easily sync them again.
How to Re-Sync Policies
Log in to your ReComAI Dashboard
Go to Knowledge Base → FAQs
Open the Policies section
Click Re-Sync Policies next to the policy you updated
What Happens Next?
The latest policy content is fetched from your store
Existing policy data is replaced
The chatbot is retrained automatically
Updated policy appears instantly in FAQs
Where to View Synced Policies
You can view all synced policies in:
Knowledge Base → FAQs → Policies
Each policy shows:
Training status
Last updated date
Delete option (if needed)
How This Improves Your Chatbot
Once policies are synced and trained, your chatbot can accurately answer questions such as:
“What is your refund policy?”
“How long does shipping take?”
“How can I contact support?”
“What are your store terms?”
This reduces manual support work and improves customer trust.
Important Notes
Policy data is collected directly from your store URLs
Duplicate policies are not created
Re-sync updates existing content (no partial data remains)
All changes are saved automatically
Best Practices
Keep store policy pages clear and up to date
Re-sync policies after making changes
Check training status in the Policies section
Use default Shopify policy pages when possible