AI Voice Agent - Complete Setup Guide

AI Voice Agent allows your customers to talk with your chatbot using voice instead of typing messages.

Users can click the voice icon and ask questions naturally, similar to a phone call conversation. The AI agent listens to the user and replies back using voice responses.

This feature helps create a faster and more interactive shopping experience for your customers.

Using AI Voice Agent, you can:

Voice usage depends on your subscription plan.

Once the limit is reached, the voice session automatically ends.

Navigate to:

Chatbots → Select your chatbot → Voice Settings

Where to find it

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When the voice feature is enabled:

This helps store all customer conversations in readable format for future reference.

Voice Selection

Choose the voice personality for your AI agent.

You can:

You can give custom instructions for how the AI agent should respond.

Example instructions:

These instructions help control the tone and behavior of the AI voice agent.

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After enabling the feature:

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This creates a real-time conversational experience for your customers.

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All voice conversations are saved automatically inside the Conversations section.

You can:

Voice calls are converted into readable messages so you can easily understand:

For better voice interactions:

Voice icon is not visible

Check:

This usually happens when the voice usage limit for your plan is reached.